Kresco Shipping and Return Policy
At Kresco, we want to ensure that your experience with our sugar-coated jelly tamarind candy and handmade lollipops is as smooth as possible. Below are the details of our shipping and return policies:
1. Shipping Policy:
Processing Time: Orders are processed within 1-2 business days, excluding weekends and holidays. You will receive a shipping confirmation email once your order has been dispatched.
Shipping Methods: We offer standard and expedited shipping options. Shipping fees are calculated based on your location and the shipping method selected at checkout.
Delivery Time: Delivery times depend on the shipping method chosen and your location. Standard shipping typically takes 5-7 business days, while expedited options may take 2-3 business days.
Order Tracking: Once your order has been shipped, you will receive a tracking number to monitor its progress.
International Shipping: We currently only offer shipping within India For international orders, please contact customer service for potential arrangements.
2. Return Policy:
Returns Eligibility: We accept returns on items that are damaged, defective, or incorrect. To initiate a return, please contact us within 7 days of receiving your order.
Return Process: To start the return process, please email us at [insert contact info] with your order number and a description of the issue. We will provide instructions on how to return the product.
Condition for Returns: Items must be returned in their original packaging and in unused, resellable condition, unless they are defective or damaged.
Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Refunds: Once we receive your returned item, we will inspect it and issue a refund to your original payment method within 10 business days. For more information visit refund policy page
Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on opened or consumed candy and lollipops unless they are defective or damaged.
3. Exchanges:
If you would like to exchange an item, please contact us within 7 days of receiving your order. Exchanges will be subject to product availability.
If you have any questions or need further assistance with shipping or returns, please reach out to our customer service team at contact us page. Thank you for choosing Kresco!